Last updated: 04.11.2025

These General Terms and Conditions of Sale
(hereinafter "Terms and Conditions") govern all sales made on the website www.ecloraofficiel.com
(hereinafter "the Site"), operated by:

Eclora

Owner: Edward Cardona

IDE No.: CHE-490.521.982

Email: info@ecloraofficiel.com

By placing an order on our Site, the customer
accepts these Terms and Conditions without reservation.

1. Purpose

These Terms and Conditions define the rights and
obligations of Eclora and the customer in the context of online sales of
cosmetic products.

2. Products

Eclora primarily markets:

– Under-eye patches

– Collagen masks

The essential characteristics of the products
are presented on the sales pages.

The images are for illustrative purposes only but accurately represent the products.

3. Price

The prices displayed on the Site:

– are shown by default in Swiss francs (CHF)

– may be displayed in other currencies only as
indicator

– Prices are inclusive of all taxes (VAT included), unless otherwise stated

– do not include delivery charges, which are added at checkout

If displayed in other currencies, the transaction
The final payment is always processed in the currency selected during checkout.
in accordance with the Shopify Payments system.

Eclora reserves the right to modify its prices at
at any time, while guaranteeing the application of the rate in effect at the time
of the order.

4. Order

To place an order, the customer must:

1. Select
   the products
2. To validate
   the basket
3. To inform
   his personal information
4. To validate
   the payment

Order confirmation constitutes acceptance of the
Terms and Conditions.

Eclora reserves the right to cancel an order
in the event of:

– fraud or suspicion of fraud

– incomplete coordinates

– payment problem

5. Payment

Payments are secured through the solutions
offered by Shopify Payments, including:

– Bank card

– Apple Pay

– Google Pay

– Other means available during the process

Eclora never has access to the information
client's banking information.

6. Delivery

Zones
served

We deliver to Switzerland and Europe.

Time limit

Delivery times vary by country and are
indicated during payment.

They are provided for informational purposes only and do not constitute a guarantee.

Costs of
delivery

They are calculated automatically according to the country
and the weight of the order.

Delay / Loss
parcels

In case of significant delay or lost package, the
The customer can contact:

info@ecloraofficiel.com

Eclora is committed to opening an investigation with the
carrier.

7.
Cancellation and returns

Absence of
Right of withdrawal for opened cosmetics

For hygiene reasons, the products
Opened, used or unsealed cosmetics cannot be returned or exchanged .

Back
Possible if the product is unopened.

A return is only possible if:

– The product is new , unopened , and in its packaging
of origin

– the request is made within 14 days of receipt

Return shipping costs are the responsibility of the customer.

Contact for
a return:

info@ecloraofficiel.com

8.
Refunds

After receiving and verifying the product
Once returned, the refund will be processed within 7 to 14 business days .
via the same payment method used when placing the order.

Delivery charges are non-refundable.

9.
Responsibility

Eclora is not responsible for:

– damage related to misuse of the product

– allergies or individual reactions; the ingredients are clearly
indicated

– delays related to the carrier

– Site interruptions for maintenance

10. Data
personal

Eclora collects certain data in order to ensure
:

– order management

– the delivery

– the invoicing

– communication with the client

The data is processed in accordance with the LPD
Swiss and European GDPR .

The full privacy policy is
available in the dedicated section.

11. Property
intellectual

All elements of the Site (texts, images, logo,
design, content) are the exclusive property of Eclora.

Any reproduction without authorization is prohibited.

12. Law
applicable jurisdiction

These Terms and Conditions are governed by law
Swiss .

In the event of a dispute, the courts of the canton of [to be completed, e.g. Geneva] will be
only those competent.

13. Contact

For any questions, customer service is
You can reach them at:

info@ecloraofficiel.com